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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Homeware retailer Dunelm has reported a 6.4% increase in total like-for-like sales for the 13-week period ended 28 September 2019, with “good growth” across its total retail system.

Total revenue increased to 7.5% during the period, boosted by a string of new store openings. Additionally, the retailer said the beginning of the quarter was “particularly strong”, reflecting continued market share gains and the weak comparative period last year.

However, Dunelm said in September trading was mixed, in part reflecting a “softer” homewares market.

Nick Wilkinson, Dunelm’s chief executive officer, said: “We are pleased with our performance in the first quarter, building on the strong growth delivered over the last year.  Our customers continue to respond well to our specialist product and service offerings and we are excited by the numerous opportunities ahead of us.

“The launch of our new digital platform will be an important milestone in this phase of Dunelm’s development. Once fully live, we can really begin to enhance and extend our offering and customer experience.”

He added: “Despite the recent softness in the homewares market and the increased political uncertainty, we are confident we can continue to win market share and our expectations for the full year remain unchanged.”

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