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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Homewares retailer Dunelm has reported a 15.4% increase in total like-for-like (LFL) revenue for the 13-week period ended 29 June 2019.

The retailer said the increase reflects “strong” underlying growth in stores and online, the benefit of a “weak comparator” period last year and favourable weather this year. Life-for-like store revenue also increased by 12.1% during the period, and online revenue continued to “grow strongly” during the quarter, up 37%.

However, Dunelm’s CEO, Nick Wilkinson, said the company “remains cautious” about the “uncertain” political climate and the impact it may have on consumer spending, but expects to make further progress in the year ahead and is “confident” about the group’s longer-term prospects.

Wilkinson said: “In the year that Dunelm turned 40, we are delighted that both new and existing customers continue to respond positively to our evolving offer. The strong growth in the final quarter, and the year as a whole, demonstrates that in a rapidly changing marketplace, the broad appeal of Dunelm’s purpose ‘to help everyone create a home they love is resonating well.

“We continue to invest in the business, particularly in strengthening our digital capabilities and reaching more customers through our brand marketing initiatives.”

He added: “Looking forward, as the UK’s leading homewares specialist, we see significant opportunity for continued growth both from our stores and online, whilst maintaining our improved operational discipline.”

The retailer has also appointed Ian Bull as a non-executive director, with immediate effect. He will be a member of the audit and risk, remuneration and nominations committees.

Bull has over 20 years’ business and financial experience with a range of consumer-facing businesses. This includes senior roles as group finance director of Greene King, chief financial officer at Ladbrokes plc, and latterly chief financial officer of Parkdean Resorts Group.

He is currently the senior independent director and chair of the audit committee of St. Modwen Properties, and non-executive director and chair of the audit committee at Domino’s Pizza Group.

Chairman of Dunelm, Andy Harrison said: “I am delighted to welcome Ian to the board. Given his broad business and financial leadership background and board and committee experience, he will be a valuable addition to Dunelm.”

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