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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Department store chain John Lewis has reported a 4.5% year-on-year uplift in total sales for the week ending 29 December.

The group said this was due to “very strong sales” on Christmas Eve and a “confident start” to clearance sales both online and in shops, with electrical and home technology sales up by 3.1%.

Fashion sales were up 10.7% on last year, with strong sales in women’s cashmere, up 10%, and women’s accessories, up 21.5%. Additionally, the beauty, wellbeing and leisure category performed well, increasing by 25.3%.

John Lewis also reported a total sales increase of 1.8% for the week to 15 December, which followed several weeks of declining profit after the retailer was unable to keep up following a record Black Friday, which saw a 7.7% rise in sales.

In September, the chain reported a 99% profit fall, with chairman Charlie Mayfield describing the market as the “most promotional we’ve seen in almost a decade”.

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