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Advice

The future of contact centres in retail

We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand, or when we need information about a product or service. Recently, technology has given us more ways than ever to contact these helpful people โ€” even if those โ€˜peopleโ€™ are sometimes robots โ€” with the advent of chatbots, web chat and email.

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