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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Maplin has introduced a new scheme that allows it customers to spread out the cost over time or even pay later for items ordered online.

The technology retailer has partnered with financial technology supplier Klarna to use their Pay Later and Slice it services.

Pay later enables online and mobile Maplin customers making purchases of £200 or less to receive their products and pay for them 30 days later, with no interest or fees.

Alternatively, Maplin customers can choose Slice it at the checkout, which allows shoppers to spread the cost of purchases of £600 over equal monthly payments.

All shoppers undergo an online credit check by being asked four questions when in the payment screen before proceeding with the service.

Maplin is one of the first retailers to adopt Klarna’s unique payment options to help their customers access not only physical products, but also services – such as security installation and maintenance.

Commenting on the partnership, Luke Griffiths, Klarna’s UK general manager said: “Customers today expect a variety of convenient payment options at the checkout. We’re happy to be able to give Maplin customers greater control over how and when they pay for their purchases – which is especially important to savvy electronics shoppers making higher-value purchases.”

Alexander Allen, services directorate at Maplin, added: “Making sure our customers have the best possible user experience is of the utmost importance to us. With more people than ever shopping online, the payment flexibility provided by Klarna’s solutions is a real added benefit for our shoppers.”

 

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