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Marks & Spencer closes Neasden distribution centre

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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Marks & Spencer has ceased operations at its Neasden clothing and home distribution centre, transferring staff to other sites in the M&S network.

The group’s new Welham Green warehouse will be fitted out and tested during 2018 and is expected to start operations in the first months of 2019. The building will incorporate 27,000 sq ft of office space.

The previous site will be taken over by a third-party logistics supplier and will be transformed into a mechanised clothing distribution centre.

Gordon Mowat, director of supply chain and logistics, said: “The new site in Welham will deliver better service and availability for our customers and enable us to become a faster, more agile, lower cost retailer. The location has fantastic transport links and we’re looking forward to building a great operation in Hertfordshire.”

However Tony Warr, regional GMB senior organiser, said: “This news will be devastating to the loyal, hard-working employees and their families at XPO Neasden, North London.

“The site has been successfully providing a warehouse and distribution service for Marks & Spencer for many decades and it looks as though the workers are going to pay the ultimate price due to the failures in the retail market of Marks & Spencer.

Mowat added: “The decision to move operations from Neasden to other sites within our network is not one we have taken lightly, however it’s an important part of our transformation.”

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