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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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British retail sales volumes fell by 0.3% in the final quarter of 2025, despite a strong December showing, as supermarket trade slowed following a strong summer.

Data from the Office for National Statistics (ONS) shows the decline in the three months to December followed a 2.1% increase compared with the same period in 2024.

Monthly retail volumes rose by 0.4% in December, rebounding from a 0.1% fall in November. Online jewellers reported a significant increase in demand for precious metals during the month, helping non-store retailers recover from previous declines.

Annual sales volumes for 2025 increased by 1.3%, marking the second consecutive year of growth. Despite this rise, total volumes remained 1.5% below the levels recorded in February 2020 before the coronavirus pandemic.

Food store volumes, including supermarkets, declined across the quarter. Analysts attributed this to a high baseline in the previous three months, when sales were supported by warm weather and the UEFA Women’s EURO 2025 tournament.

Online spending values rose by 2.1% in the fourth quarter compared with the third quarter of 2025. This growth meant the proportion of sales made online increased to 28.3% in December, up from 28.0% in the previous month.

Non-food stores, which include department and clothing outlets, saw monthly volumes fall by 0.9% in December. Automotive fuel sales also declined across the quarter, following a period of higher demand earlier in the year.

Commenting on today’s retail sales figures up to December, ONS senior statistician Hannah Finselbach said: “The last three months of the year saw a slight drop in retail sales following a strong third quarter, with supermarkets and online stores both down.However, sales were up in December, with internet retailing doing well. Within this, online jewellers had a strong month and told us there was higher demand for gold and silver.

“Across 2025 as a whole, retail sales saw a second consecutive annual rise after the large falls of 2022 and 2023, but volumes still remained below their pre-pandemic level.”

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