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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Evri has expanded its long-term partnership with Debenhams Group through a two-year contract extension.

It comes as Evri delivered a record 807 million parcels in its most recent financial year and builds on the relationship between Evri and Debenhams which began in 2014.

The new deal will establish Evri as one of the group’s key delivery partners as it rolls out its marketplace model.

Debenhams Group customers will also benefit from the launch of Evri’s new locker strategy, “giving shoppers more choice over how they receive their orders to suit their daily schedules”. 

Evri has announced a planned investment of £50m into the strategy, as it looks to more than double its network of ParcelShops and Lockers by 2030, reaching 25,000 locations.

This renewed partnership follows a number of key strategic announcements for Evri, including a proposed merger with DHL UK eCommerce, alongside the acquisition of Ireland’s Coll-8, an independent customs clearance and logistics specialist.

David Saenz, chief commercial officer, Evri, said: “We’re thrilled to further bolster our relationship with the Debenhams Group and its brands, as we move into this next phase of our partnership.

“In what has been over a decade of working together, it’s been incredible for both businesses to grow alongside one another, and this is evidenced in the increased volume of parcels we are forecasting to deliver to their customers this year.”

He added: “This is an exciting time for Evri, as we invest in doubling our ParcelShop and locker network by 2030, as well as the announcement of our proposed merger with DHL eCommerce UK, all of which makes it particularly special for us that we can continue to strengthen our long-term client relationships.”

Dan Finley, CEO of Debenhams Group, said: “As a global business serving millions of customers, delivering a seamless and reliable service is our top priority. Today’s shoppers expect speed, flexibility and full visibility when it comes to receiving their items, whenever and however they choose to shop.

“This is exactly what we have found in our partnership with Evri. As we continue to scale our marketplace model, we’re delighted to extend this partnership with Evri, giving customers greater choice and convenience as they shop thousands of brands at Debenhams Group.”

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