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The Co-op has shut down parts of its IT systems in response to hackers attempting to gain access to them.
The company stated that the “proactive measures” it had taken to fend off the attack had had a “small impact” on its call centre and back office.
Despite this, all of the company’s stores, including quick commerce operations, and funeral homes are trading as usual.
A spokesperson for Co-op said: “We have recently experienced attempts to gain unauthorised access to some of our systems. We are working hard to reduce any disruption to our services and would like to thank our colleagues, members, partners and suppliers for their understanding during this period. We are not asking our members or customers to do anything differently at this point. We will continue to provide updates as necessary.”
The news of this hack attempt comes after contactless payments and click-and-collect services at M&S experienced a widespread outage over the Bank Holiday weekend as a result of a hack.
According to the BBC, the Metropolitan Police has confirmed it’s looking into the major cyber attack at M&S. It is unclear if there is a link between the two incidents.
The retailer has not said what took out its online ordering systems and left empty shelves in stores.
M&S stated that the issue had also affected its emails and chat systems, which is why it wasn’t able to get any communication out to its customers ahead of them visiting the store or collecting an item in store.
