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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Dobbies, the UK’s garden centre retailer, has appointed hospitality professional Robert Cook as a board advisor to support the strategic development of its restaurant business.

Cook has led a number of the UK’s hospitality and leisure businesses including TGI Fridays, Malmaison and Hotel du Vin, and Virgin Active.

Dobbies has 77 stores across the UK, employs 3,800 people and has welcomed over 30 million customers in the year-to-date.

Cook said: “Dobbies restaurants have something for everyone, serving thousands of customers every week. For so many people, a visit to Dobbies is not complete without a stop off to enjoy the great food and drink on offer.

“I’m looking forward to supporting the team to strengthen the offering and ensure customers have the most memorable experiences possible.”

David Robinson, CEO of Dobbies, added: “Robert has worked for some of the biggest and best names in UK hospitality and we’re delighted to have him share that wealth of industry knowledge and experience with us. Our restaurants are at the heart of our business with significant opportunities for growth.”

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