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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Harvey Nichols has appointed Julia Goddard, EMEA president of Alexander McQueen, as its new chief executive officer, effective June 2024.

Goddard’s appointment comes after Manju Malhotra, who served as CEO for 25 years, resigned last August.

Before joining Harvey Nichols, Goddard spent 14 years at Alexander McQueen, where she led the EMEA Region as president from 2019 to 2024 with dynamic growth and expansion for the region in wholesale, retail and e-concession channels.

This included new flagships in key cities such as London, Paris, Milan, Rome, Dubai, Kuwait, and Qatar with a strong focus on Retail Excellence and Very Important Customer (‘VIC’) clienteling.

Prior to that she was Worldwide Wholesale, franchise and e-concession director for the brand.

Goddard will sit on the management board of Harvey Nichols and will report to Sir Dickson Poon and Pearson Poon, chairman and vice chairman of Harvey Nichols.

Goddard said: “I am thrilled to be joining Harvey Nichols as chief executive officer. The opportunities that exist within this iconic brand fill me with excitement and enthusiasm. I very much look forward to working with the team to accelerate growth and strengthen the position of Harvey Nichols.”

Sir Dickson Poon and Pearson Poon, added: “We are delighted to welcome Julia as our new chief executive officer. Julia is a dynamic business leader with a strong track record of delivering quality growth and successfully developing and executing a VIC clienteling strategy. Her expertise and strategic capabilities will be invaluable in delivering long-term sustainable growth for Harvey Nichols.”

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