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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Amazon has revealed that net sales rose by 14% to $170bn (£133.2bn) in the fourth quarter ended 31 December 2023.

The news comes as Amazon’s international segment sales increased 17% year-over-year to $40.2bn (£31.5bn), while its Amazon Website Services (AWS) sales rose 13% year-over-year to $24.2bn (£18.9bn). 

Operating income during the fourth quarter also rose to $13.2bn, compared with $2.7bn in the same period in the year prior. 

While the group’s international segment sustained an operating loss of $400m (£313.4m), this was much lower than the $2.2bn (£1.7bn) recorded in Q4 2022.  

This was also balanced by AWS’ operating income of $7.2bn (£5.6bn) during the quarter, which outperformed last year’s Q4 by $2bn (£1.5bn). 

As a result, the group’s net income increased to $10.6bn (£8.3bn) in the fourth quarter, compared with $300m (£235m) in Q4 2022. 

Andy Jassy, CEO of Amazon, said: “This Q4 was a record-breaking holiday shopping season and closed out a robust 2023 for Amazon. While we made meaningful revenue, operating income, and free cash flow progress, what we’re most pleased with is the continued invention and customer experience improvements across our businesses. 

“As we enter 2024, our teams are delivering at a rapid clip, and we have a lot in front of us to be excited about.”

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