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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Grosvenor has reported that 2024 is already expected to top last years’ performance at Liverpool One, with a 10% increase in visitor numbers during the first week of January 2024 versus 2023, representing the destination’s strongest start to a year in more than five years.

The start to the year follows Liverpool One recording its busiest ever Christmas in 2023, as the latest figures reveal sales and visitor numbers hit an all-time high during this period. The destination welcomed more than 3.9 million visitors during the festive period, equating to a 1.9% uplift from 2022 figures.

It also confirmed year-on-year sales also soared by 5.3%, with entertainment, beauty and menswear proving to be among the most popular types of purchase.

Across 2023, Liverpool ONE welcomed 25 brands, totalling 275,000 sq ft. Milestone openings included Gravity MAX and M&S, both of which launched as part of a major asset management initiative by Grosvenor, as well as the opening of Goldsmiths’ largest showroom to date and numerous regional flagship stores, from brands; Swarovski, Boss, Hollister, Gilly Hicks, Sweaty Betty, Space NK, Swatch, TAG Heuer and Joe and the Juice; and local brands, Red Run and Bean Coffee Roasters.

A further 27 brands also renewed or regeared, equalling 105,000 sq ft of space.

Chris Jukes, Grosvenor’s director of Liverpool ONE, said: “2023 was a milestone year for Liverpool ONE. Not only did we celebrate our 15 year anniversary and play a role in helping the city to host Eurovision 2023, but from a leasing perspective, we continued to attract retail firsts, international flagship openings, creative pop-ups, and independent and local brands, as evidenced in our results.

“Liverpool ONE has never been a destination which steps and repeats but we always strive to be big and bold in all that we do. 2024 will be no different as we will continue to innovate, evolve and contribute to the city centre and wider Liverpool City Region.”

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