Rise in shoppers planning to spend more this Xmas, study finds

More UK consumers are planning to increase their Christmas spending this year compared with last year, signalling a competitive festive season for retailers, according to research by Deloitte. Deloitte’s Consumer Tracker report surveyed more than 3,100 UK consumers about their spending intentions in the final three months of 2023 – the retail sector’s ‘Golden Quarter’. It found there was a seven percentage point increase in consumers (from 19% in 2022 to 26% in 2023) who intend to spend more during the festive period this year, partly as a result of prioritising any savings they’ve made for their Christmas expenditure. However, it said expectations will be tempered as a “significant proportion” of customers still say they will spend less - down from 39% in 2022 to 29% to 2023. Meanwhile, it said many consumers are looking to spread their expenses across the quarter, with one in three (32%) saying they will purchase the majority of their gifts in November, making the most of promotional events including Black Friday and Cyber Monday. More respondents this year also said they plan to buy their presents in-store (50%) when compared with those surveyed last year (47%). Oliver Vernon-Harcourt, head of retail at Deloitte, said: “The long-term impact of the cost-of-living crisis has suppressed consumer spending power, but it appears as if consumers are still willing to spend more at Christmas by prioritising it over other spending. “The Black Friday and Cyber Monday weekend promotions are critical for retailers, and we expect overall spending to increase again this year as consumers try to make the most of the available sales on offer. For retailers, product, price and availability, combined with great in-store customer service, will be key to secure their share of the market during the festive period.” Vernon-Harcourt added: “With more consumers planning to increase their budgets for Christmas, discounters and supermarkets might be the winners during this highly competitive period. However, high street shops will need to work even harder to attract customers to compete with online rivals. “Some shoppers will remain cautious with their spending during the upcoming winter months because of high energy and fuel prices. Those consumer businesses that focus on creating a good customer experience, through engaging promotions and convenient offerings, such as click and collect and extending store hours, will help attract thrifty shoppers.”