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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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AO World has announced it has appointed Peter Pritchard as an independent non-executive director of the company and a member of both the Audit Committee and Remuneration Committee with effect from 1 October 2022.

Pritchard was until recently CEO at Pets at Home plc, leading its transformation into the UK’s “largest and fastest” growing pet care provider.

He has over 35 years’ consumer and broad operational experience, having worked for many of the UK’s best-known retail brands, including Wilkinson Stores Limited, Asda/Walmart stores Inc, Sainsbury’s and M&S. He also holds a non-executive position at Motability Operations Group plc .

Commenting on his appointment, Geoff Cooper, chairman of AO, said: “We are delighted to welcome Peter as a non-executive director. We set out to appoint an individual with suitable experience to continue to develop the Board’s skill set and Peter brings with him a strong mix of knowledge of consumer-focused businesses, as well as experience of transforming businesses.”

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