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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Retail sales volumes rose by 0.3% in July 2022 following a fall of 0.2% in June 2022, according to the latest data from the Office for national Statistics (ONS).

Sales volumes were 2.3% above their pre-coronavirus (COVID-19) February 2020 levels, but down over the past year.

Looking more broadly, in the three months to July 2022, sales volumes fell by 1.2% when compared with the previous three months which continues the downward trend since summer 2021.

Non-store retailing saw sales volumes rise by 4.8% in July 2022 – with the ONS adding feedback from online retailers suggested that a range of promotions in July 2022 boosted sales.

Automotive fuel sales volumes fell by 0.9% in July 2022, with anecdotal evidence that the heatwave across parts of the UK may have reduced travel and sales.

Meanwhile, non-food stores sales volumes fell by 0.7% over the month because of falls in other non-food stores (negative 1.5%), and clothing stores (negative 1.2%). Food store sales volumes rose by 0.1% in July 2022; sales volumes were 0.1% below their February 2020 levels.

The proportion of retail sales online rose to 26.3% in July 2022, from 25.3% in June 2022; despite this pick-up, it continues a broad downward trend since its peak in February 2021 (37.5%), but remains above pre-pandemic levels (19.8% in February 2020).

Commenting on the figures for July, ONS director of economic statistics Darren Morgan said: “Retail sales nudged up very slightly in July, but looking at the longer-term picture, they are continuing the downward trend which started last summer.

“Online sales did pick up this month, as retailers told us that sales were boosted by a range of offers and promotions. However, fuel sales fell with some evidence suggesting the very hot weather meant fewer people travelling.”

He added: “Clothing and household goods sales declined again, with feedback continuing to indicate consumers are cutting back due to increased prices and concerns around affordability and cost of living.”

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