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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Deliveroo has lowered its gross transaction value (GTV) guidance for FY22 from 15–25% to 4–12% due to a “more cautious” economic outlook and increased consumer headwinds.

Meanwhile, the company continues to expect FY22 adjusted EBITDA margin to be in the range of -1.5 to -1.8%, an improvement against -2% in FY21 and -3.2% in H2 FY21.

The lowered forecast is based on the GTV development during Q2 2022 which saw growth of 4% year-on-year. This marks a slowdown in GTV growth compared to Q1 FY22, a period that still included lockdown restrictions in many markets.

Overall, in H1 FY22, GTV was £3.56bn, an increase of 7% year-on-year. Q2 2022 saw growth in orders of 3% year-on-year, while GTV per order reduced “slightly” year-on-year, as basket sizes were elevated during lockdowns for part of Q2 FY21.

The UK and Ireland saw GTV growth of 4% in Q2 and international sales grew 1%.

Deliveroo said: “Management is confident in the company’s ability to adapt financially to a rapidly changing macroeconomic environment, through gross margin improvements, more efficient marketing expenditure and tight cost control.”

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