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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Waitrose has announced it is expanding its partnership with Deliveroo by adding over 70 new Waitrose locations by the summer in a bid to meet “strong” customer demand for grocery delivery.

The next phase of expansion means that for the first time, Waitrose will be available on Deliveroo in almost 30 new towns and cities, including Lewes, Cirencester and Newark. It comes only a year after the partnership was rolled out to 150 Waitrose shops.

This means that Deliveroo customers will be able to order Waitrose products for delivery from over 220 Waitrose locations across the country, which is reportedly more than two thirds of the supermarket’s stores.

Deliveroo customers will be able to order from up to 1,000 products from Waitrose, including its essential Waitrose range, as well as its premium quality range, Waitrose No. 1 and Waitrose Duchy Organic.

Waitrose is also trialling Deliveroo Hop, the “rapid” delivery service that brings groceries to customers’ doors within 10 minutes in Bermondsey.

Waitrose said that the partnership with Deliveroo is bringing new customers to the retailer as almost a third of monthly Waitrose orders on Deliveroo are from customers who have never shopped with the supermarket brand before.

James Bailey, executive director for Waitrose, said: “People’s plans change and the service ensures we are even more flexible around our customer’s lifestyle, giving them more freedom to be more spontaneous about what they eat or drink and when.”

Carlo Mocci, chief business officer UK&I at Deliveroo, added: “It’s fantastic to be able to build further on our successful and long standing partnership with Waitrose.

“By expanding into these new locations, it will give our customers a greater choice of on-demand groceries and household essentials that can be delivered to their doors in as little as 20 minutes.”

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