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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Lush has announced it will continue to financially support its retail employees in UK and Ireland customer-facing roles in a bid to encourage staff to self isolate when they test positive for Covid-19 for the foreseeable future.

Additionally, the company is reportedly encouraging its retail staff who test positive to self isolate for 10 days, unless they have negative tests for two consecutive days from days five and six of isolation.

Since Covid reached the UK in 2020, Lush’s campaign for handwashing with bars from its soap collection has generated sales of 1.4 million units of soap in the UK, following guidelines from the NHS.

Lush said: “Lush will continue to maintain as safe a working environment as possible by encouraging staff to continue wearing face coverings, clean surfaces regularly, and wash their hands frequently.

“Lush are encouraging staff to use regular lateral flow tests while these are still available until 1st April 2022.”

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