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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Amazon has warned that it expects to incur “several billion dollars” of additional costs in the upcoming months as supply chain issues hit an all time high.

The company said the expenses will be used to manage through labor supply shortages, increased wage costs, global supply chain issues, and increased freight and shipping costs.

The warning comes amid its latest trading update for the three-month period ending September 30, 2021. It revealed net incomes dropped sharply to $3.2bn (£2.3bn) compared with $6.3bn (£4.5bn) in 2020.

However, net sales still increased 15% to $110.8bn (£80.4bn) in the third quarter, compared with $96.1bn (£69.7bn) the previous year.

Andy Jassy, CEO, Amazon, said: “In the first several months of Covid-19, Amazonians played an essential role to help people secure the requisite PPE, food, and other in-demand items needed, and we worked closely with businesses and governments to leverage AWS to maintain business continuity as they responded to the pandemic.

“It’ll be expensive for us in the short term, but it’s the right prioritization for our customers and partners.”

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