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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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JYSK has revealed an all-time high turnover of €4.386bn (£3.754bn) for the financial year from 1 September 2020 to 31 August 2021, an increase of 7%.

Figures were boosted by a 43% rise in online sales, in addition to JYSK’s click and collect service where customers order from home and pay in the store when the products are picked up.

JYSK has also seen a boost of 230,000 additional customers compared with the previous financial year, despite the company not being able to open as many stores as it said it had planned. 

At the end of the financial year JYSK had 3,085 stores, which is 136 more than the year before.

Jan Bøgh, president and CEO of JYSK, said: “I am very pleased that we have been able to increase turnover by 7 percent despite the fact that our stores have been temporarily closed in almost all markets. 

“I see this both as a result of customers in Europe spending more on home furnishing in general, and as a result of my colleagues around the countries being quick to adapt to a new situation and focus more on online sales and Click & Collect.” 

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