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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Terrys has reported an overall revenue increase of 109%, to an undisclosed amount, over the last year after seeing a huge surge in demand throughout the UK’s recent national lockdowns.

The home furnishing retailer’s ecommerce operations assisted business during the pandemic, with searches for blackout curtains up 47% and roman blinds up 49% compared to this time last year.

Furthermore, the family-run retailer’s recent brand wins, including Emma Shipley, Cath Kidston and Tess Daly, has also bolstered sales in the first quarter of 2021.

Paul McGuiness, managing director at Terrys, said: “It’s been a really challenging year for many industries, but we are really delighted to have seen a continued demand for home furnishings during this time.

“The past twelve months has seen many people investing in their homes, and this is a trend that we anticipate will continue throughout the coming months.”

Gareth Coxall, Terrys’ Marketing and Creative director at Terrys, said: “We have ambitious plans for expanding our offering to not only include some of the UK’s most popular and much-loved designer collections, but also a range of collections that will be exclusive to Terrys.”

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