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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Mark Drakeford, first minister of Wales, has announced an easing of lockdown restrictions, starting with the reopening of non-essential retail on Monday (22 March).

While historic sites and gardens are currently under review with a final decision expected next week, garden centres will open first alongside the rest of non-essential retail.

The easing of restrictions on the retail industry came as part of Drakeford’s final Covid-19 briefing before the Senedd election.

The first minister also revealed plans to lift its “stay local” restrictions from 27 March, on the pretence that Covid-19 cases continue to fall.

Drakeford said: ”If conditions remain positive, on 27 March we will lift stay local and begin the process of re-opening our tourism sector, starting with self-contained accommodation and organised outdoor children’s activities for the Easter holidays.”

However, during the announcement Drakeford recognised the “very likely” possibility of a third wave in Wales.

He said: ”The question is not whether it will happen, it’s how it will happen and how we will deal with it.

”Not having the same effect on our hospitals, not having the same effect on people falling ill. We continue to think about that and prepare for it.”

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