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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Luxury jewellery retailer Pandora has reported a year-on-year organic growth of 12% for February 2021. 

The month also represented a year-on-year total sell-out growth of 7%, while the quarter to date achieved 4% organic and 1% sell-out expansions when compared to Q1 of FY20.

The results are part of a monthly update by the brand “due to the elevated uncertainty related to Covid-19”. 

They have also been provided as a press release, rather than a company announcement, due to instructions from NASDAQ Copenhagen, where the firm is headquartered.

Pandora announced that while 30% of its 2,700 global stores were closed at the beginning of the month, this fell to 25% by the end of February.

The release confirmed that Pandora is “pleased with the performance so far in 2021,” despite total sell-out declining 6% for the quarter to date compared to 2019 levels.

It added: “Considering that 25-30% of the stores were closed during January and February, the underlying trading continues to indicate that sell-out is stabilising or growing. Sell-out growth in the US continues to be very strong.”

The firm reiterated its financial guidance for the upcoming year, as it looks to achieve organic growth “above 8%” and an EBIT margin of “above 21%”.

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