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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Two-fifths of retailers (41%) expect to see a boost in sales in the run up to Valentine’s Day.

According to Barclaycard Payments, £787m is expected to be spent on the celebratory day, despite ongoing Covid-19 restrictions.

As a result of the expected 26% spike to predicted sales, 63% of retailers have reportedly enhanced their ecommerce capabilities.

Moreover, 31% of those firms are expanding their online advertising while one in four (26%) businesses are increasing their online stock availability.

Kirsty Morris, managing director at Barclaycard Payments, said: “While some gifting traditions stand the test of time, the way we’re purchasing these items is certainly different this year.

“It’s encouraging to see retailers have remained agile throughout the pandemic and are supporting their customers in new ways – whether that’s sending flowers with same-day-delivery, offering personal shopping experiences online, or expanding products and services to meet new demand.”

Elizabeth Galton, marketing director at British jeweler Ernest Jones, said: “We have seen an increase in branded and fine diamonds jewellery sales, traditionally popular time at this time of year.”

She added that the firm has utilised its store colleagues to guide clients through online purchases, typifying the “shift in focus” being taken by many retailers.

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