Has the pandemic driven a permanent shift in consumer behaviour?

James Hyde, CEO of James and James Fulfilment explains how retailers can use outsourced fulfilment, delivery and returns as part of a multi-channel approach that gives customers what they want at home and in store.

New Era

If anyone was in any doubt about the future of retail, the purchase of Debenhams by Boohoo has surely sealed the deal. When an online-only retailer can snap up one of the UK’s high street stalwarts – and refuse to take either the physical stores or the warehouse operation – every bricks and mortar retailer needs to take note.  And this is far from a one off situation, with ASOS looking to buy Arcadia’s brands – but none of its physical presence. 

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