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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Furniture retailer ScS has said trading has been “very strong” both in-store and online, since the reopening of its stores following the coronavirus lockdown, reporting a 92.2% increase in orders since 24 May.

However, ScS reported a 92.5% drop in sales during the lockdown period as stores were temporarily closed.

In the trading update for the year ended 25 July, ScS reported sales  of £268m, compared with £333m in the same period last year.

In May, the retailer announced the reopening of 80 stores across England, after temporarily closing operations on 23 March in line with government guidance.  

The decision to reopen was made “after carefully considering recently updated government guidelines and implementing enhanced health and safety policies and procedures, to protect our people and our customers”.  

ScS said: “Whilst it is too early to provide clarity on the outlook for the weeks and months ahead, the group is encouraged with its trading performance since re-opening on 23 May 2020.

 “The board would again like to thank our colleagues for their ongoing dedication and professionalism during this time, as well as our customers, shareholders, and wider stakeholders for their continued support.”

 It added: “ScS is a resilient business, with a strong balance sheet, coupled with a flexible cost base, and is well positioned to navigate these difficult circumstances and maximise opportunities as and when they arise.”

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