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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Footwear retailer Shoe Zone has revealed that 20 of its stores will not open post-lockdown, resulting in a number of its staff being made redundant. 

The news comes after the company reported a loss of £2.5m for the 26 weeks to 4 April 2020, compared with a profit of £1m in the same period last year.

Shoe Zone reported a decrease in revenues to £68.9m compared with £73m in 2019.

In the trading update, Shoe Zone said it had incurred an additional £300,000 cost in redundancy payments after the balance sheet date.

The retailer added that it had undertaken a review of freehold values held resulting in a write down of £900,000, giving an additional Covid-19 impact, not included in the first half results of £1.2m.

Shoe Zone said as a result of the coronavirus pandemic following an “extensive review” of the store portfolio it has decided to close an additional 20 stores during lockdown and will only open 470 when permitted.

It said “immediate” action was taken to reduce cash outflows including negotiations with landlords and suppliers, cancellation of final dividend, furloughing the majority of its employees and “utilising government tax deferment schemes”.

In March, Shoe Zone announced the temporary closure of its sites, following government guidelines and reopened 416 stores in England, Northern Ireland and ROI on 15 June 2020 in line with the government guidelines.

Stores in Wales will open on 28 June and Scotland will start to open on 29 June.

A statement read: “Cash remains the key focus for the business and as stated on the 29 April 2020, the immediate focus will be on rebuilding cash balances to a higher level than previously carried and repaying the debt taken on as part of the CBILS scheme whilst fulfilling other statutory obligations.  

“The board remains confident that the group’s current level of funding will be sufficient to secure the future of the business, assuming that sales return to a high proportion of previous sales during the next year.”

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