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Strong December retail sales fail to offset weak Q4

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On the final episode of season three we sit down with Claire Watkin, CEO of The Fine Bedding Company, a fourth-generation business founded in 1912. She shares how the brand has performed in recent years and what its proposition really stands for today. We explore balancing heritage with innovation, building sustainability into products and operations, and the journey to a zero-waste eco-factory in Estonia. Claire also unpacks earning consumer trust, making the investment case, and her advice to the next generation of leaders.

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Online retail giant Amazon has reported a 25% fall in Q3 net income to $2.1bn (£1.6bn) despite a 24% increase in sales to $70bn (£54.5bn), as rising shipping costs dented its bottom line.

For the three month period ending 30 September Amazon said its shipping costs surged 46% to $10bn (£7.8bn). Amazon in part attributed the increase in costs to its drive to increase one-day shipping to its customers, with the company’s founder saying the move is the “right long-term decision”.

Growth at its cloud computing arm, Amazon Web Services (AWS), which is seen as the main driver of the company’s revenue gains, slowed to an increase of 36% to $9bn (£7bn) compared with a 46% increase the previous year.

Amazon’s physical store growth also slowed with a 1% fall in revenues to $4.2bn. Looking ahead Amazon said it expects Q4 net sales to be between $80bn (£62bn) and $86.5bn (£67bn) ,or to grow between 11% and 20% compared with fourth quarter 2018.

It also expects operating income be between $1.2bn (£935m and $2.9bn (£2.2bn), compared with $3.8bn (£2.9bn) in Q4 2018.

Founder and CEO Jeff Bezos said: “We are ramping up to make our 25th holiday season the best ever for Prime customers — with millions of products available for free one-day delivery. Customers love the transition of Prime from two days to one day — they’ve already ordered billions of items with free one-day delivery this year. It’s a big investment, and it’s the right long-term decision for customers.

“And although it’s counterintuitive, the fastest delivery speeds generate the least carbon emissions because these products ship from fulfillment centers very close to the customer — it simply becomes impractical to use air or long ground routes. Huge thanks to all the teams helping deliver for customers this holiday.”

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