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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Concerns over a no-deal Brexit led to a decrease in consumer spending in September, according to new figures from the BRC.

On a total basis, sales decreased by 1.3% in the five weeks to 28 September 2019, against an increase of 0.7% during the same period last year.

This is below the three-month average decline of 0.4% and the 12-month average growth of 0.2%, a new record low. The BRC said it is also the “worst September” since its records began in 1995.

During the month, retail sales also decreased by 1.7% on a like-for-like basis from September 2018, when it had decreased 0.2% from the preceding year. The BRC said this is worse than both the three-month and 12-month averages of -0.8% and -0.4% respectively.

Online sales of non-food products grew 0.7% in September, the “worst ever recorded” according to the BRC. It was against a growth of 5.4% in September 2018, and the three-month and 12-month average growths were 2.1% and 3.8% respectively.

CEO of the BRC, Helen Dickinson, said: “With the spectre of a no-deal weighing increasingly on consumer purchasing decisions, it is no surprise that sales growth has once again fallen into the red.

“Many consumers held off from non-essential purchases, or shopped around for the bigger discounts, while the new autumn clothing ranges suffered from the warmer September weather.”

She added: “The longer-term prospect continues to be bleak, with the 12-month average once again plumbing new depths at a mere 0.2 per cent. Online non-food sales growth was the lowest on record, though still compared favourably to the decline in growth at physical stores.”

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