High StreetTechnology

Boots to trial in-store interpretation service

Health and beauty retailer Boots is trialing an interpretation service for non-English speaking pharmacy patients, starting in five stores across the UK. 

The service is being provided by US firm Voyce, with the service being accessible via in-store iPads. Voyce connects colleagues and patients with interpreters who can translate over 245 languages. 

The locations of branches trialling the service are:

Richard Bradley, pharmacy director, Boots UK, said: “Boots has been at the forefront of health innovation for 170 years. This pilot scheme is a great example of how technology can help us drive better patient outcomes, through a simple, innovative service that will help our pharmacy teams make sure that our patients get the most from their medicines, without language as a barrier.”

This forms a part of the company’s plans to streamline its pharmacy offering, after it unveiled its online repeat prescription service, allowing customers to order prescriptions online to pick up from stores or have home delivered. 

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