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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Fantasy miniatures retailer Games Workshop has reported a 16% increase in revenues to £256.5m for the year ending 2 June 2019.

Games Workshop revealed operating profit also increased by £6.8m to £81.1m, and retail sales grew by 7% in the year (7% at constant currency), aided by additional growth from 28 net new stores and its visitor centre, delivering 9% growth.

Additionally, online sales grew by 5% during the period, and Games Workshop said it is “committed” to continuous investment in its online shopping experience and it is a “key” area of operational focus in the year ahead.

The retailer also opened 40 new stores in the year including eight relocated stores. These new stores generated £3m of profitable sales, and its main focus for store openings in the year ahead will be in North America and Germany.

Kevin Rountree, CEO of Games Workshop, said: “An amazing set of results -the best year in Games Workshop’s history, so far. You can once again see from these results that our business and theWarhammer Hobby are in good shape.The board and I continue to believe that the prospects for the business are good.”

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