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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The Independent Retailers Confederation (IRC) has announced that Cornucopia, an independent gift and home retailer in Worcester, has been named Britain’s ‘best small shop’ of 2020.

The store stocks British brands such as Emma Bridgewater and Repeat Repeat, as well as products with a Danish influence that originated with the business founders.

During the first national lockdown, owners Clare and Hannah Bishop opened an online boutique, using their garage as a distribution centre for products.

The IRC’s member trade associations represent approximately 100,000 independent retailers throughout the UK between them.

Clare Bishop said: “We both felt so humbled and honoured to have been shortlisted for this award. We had a peak at some of the other shortlisted shops and just felt so privileged to have been placed amongst them.

“But to then find out we had won was just amazing. We really couldn’t have achieved this without our customers. It’s just incredible. We just feel that customers really want a physical shop to come into.”

She added: “We like to display in a way that gives the customer an idea of what they could recreate at home.

“We have a tremendous team to help support us within the shop otherwise it just wouldn’t look the way it does. It involves lots of hard work but it’s really enjoyable and worthwhile.”

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