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Over 500 jobs threatened as Virgin Media closes call centre

Virgin Media is set to cull over 500 jobs at a Swansea call centre as part of a shake up at the company.

The call centre currently employs 792 people, with some staff moving to the Manchester branch. The broadband and telecoms firm is planning to cut the number of customer operations centres across the country, with 14,000 employees currently spread across 100 centres.

Virgin Media said the plan was to have “fewer” but “higher quality” workplaces in the UK.

Tom Mockridge, CEO, said: “We have proposed the closure of a small number of our offices over the next two years, including our call centre in Swansea and our current site in Nottingham.These changes will help deliver a more agile, digitally oriented experience, which our customers increasingly expect as standard.”

Local Swansea MPs have described the cuts as a “body blow for Swansea” and a “catastrophe”.

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