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On the final episode of season three we sit down with Claire Watkin, CEO of The Fine Bedding Company, a fourth-generation business founded in 1912. She shares how the brand has performed in recent years and what its proposition really stands for today. We explore balancing heritage with innovation, building sustainability into products and operations, and the journey to a zero-waste eco-factory in Estonia. Claire also unpacks earning consumer trust, making the investment case, and her advice to the next generation of leaders.

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The British Retail Consortium (BRC) has welcomed news that the Payment Systems Regulator (PSR) will carry out a market review into card-acquiring services due to an “alarming increase in card fees and charges”.

Andrew Cregan, policy adviser at the BRC has welcomed the review, and said it comes at a time when the retail industry is facing “acute cost pressures”.

Retailers spend as much as £1.1bn on accepting payments every year and the PSR said card scheme fees are “spiralling”, which inevitably “pushes up costs” for ordinary shoppers.

The PSR will examine how competition in the supply of card acquiring services operates, and the outcomes of the competitive process. This includes looking at the fees merchants pay for card-acquiring services and the quality of service they receive.

Cregan added: “We welcome this much-needed review into card payments in the UK. We’ll be working in partnership with the PSR to ensure we’ve got a card market that supports the retail industry’s technologically-driven future.

The review is open for consultation until 14 September 2018.

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