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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The latest grocery market share figures show that grocery sales increased in value by 2.5% compared to the same period in 2017, despite adverse weather conditions disrupting shoppers.    

In the run up to and during the cold snap shoppers stockpiled groceries, buying 4% more items than normal, increasing the average value of a trip from £14.99 to £15.80.

However, shoppers simultaneously visited stores 5% less often as they stayed wrapped up at home, meaning overall lost sales from the storm were minimised to £22m.

Fraser McKevitt, head of retail and consumer insight at Kantar Worldpanel, said: “The ‘Beast from the East’ played havoc with consumers’ usual shopping plans. Warming foods and drinks were the go-to items for customers after braving the snowy weather – sales of hot beverages and tinned soup grew by 8.4% and 27.5% respectively over the past month.”

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