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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Retail sales figures in the UK have fallen at the sharpest pace since June, according to the Confederation of British Industry’s (CBI) latest monthly Distributive Trades Survey.

In the survey of 116 firms, including 54 retailers, non-food retail categories such as department and clothing were among those reporting falling sales.

However, retailers of furniture, DIY and recreational goods reported strong growth, while internet sales growth also increased over the period.

Ben Jones, CBI’s principal economist said: “The fall in retail sales in October is a warning sign of a further loss of momentum in the economy as coronavirus cases pick up and restrictions are tightened across many parts of the country.

“It’s no surprise that sales have dipped despite no new direct restrictions on retail in England, as the evidence from earlier in the year suggests consumers become more cautious as case numbers rise.”

He added: “With footfall still down by one third, many retailers face a difficult run-up to the all-important Christmas period. 

“It is vital that local authorities use their discretion over the new Tier 2 grant funding to target support in a way that helps keep town and city centres open for business.”

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