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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Boohoo has reportedly appointed a new responsible sourcing director as it aims to improve its practices following the independent review of its supply chain.

According to Drapers, the retailer has appointed former Primark director Andrew Reaney to oversee its operations at its warehouses and throughout the rest of its supply chain.

Reaney left his position at Primark in September last year after eight years at the budget clothing retailer. 

The news comes during the same week that the shadow health minister has urged Boohoo’s largest investors to remove its current bosses following reports of unsafe working conditions at some of its warehouses.

According to the Daily Mail, Liz Kendall has written a letter to Jupiter, Invesco and Baillie Gifford calling for them to remove chairman Mahmud Kamani and its chief executive John Lyttle for their “failures” in stopping “appalling” working conditions to take place.

Kendall, who is also the MP for Leicester West, is reported by the paper to have said: “I am calling on you and Boohoo’s other shareholders to demand a new chair and chief executive to lead the changes the company and the people of Leicester desperately need.”

The report comes two weeks after Boohoo published the results and response to the independent review of its UK supply chain.

Alison Levitt QC was appointed to conduct the review, with a purpose to “consider boohoo’s obligations and duties of care in relation to the workforce in its Leicester supply chain”.

The report “identified many failings” in the Leicester supply chain and recommended improvements to boohoo’s related corporate governance, compliance and monitoring processes.

It added there was “ample evidence” that the steps which Boohoo is taking to remedy supply chain issues had been implemented nearly a year ago, adding that “they were a product of processes it had itself put in place and not just a reaction to the negative publicity in July and August 2020”.

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