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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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The Office for National Statistics (ONS) has revealed that December 2017 had the weakest retail sales in over four years.

The quantity of items bought in December decreased by 1.5% when compared with the stronger sales in November 2017.

Although retail sales increased by 1.3% in December compared with the previous year, this was down from the 1.5% growth rate shown in November.

For the whole of 2017 the quantity bought in retail sales increased by only 1.9%, making it the lowest annual growth since 2013.

The ONS said shopping for Christmas has “shifted in recent years” with consumers starting their purchasing earlier during Black Friday promotions.

However, internet sales continued to increase when compared with previous years, with physical stores dominating online sales growth in December.

Rhian Murphy, ONS Senior Statistician said: “Retail sales continued to grow in the last three months of the year partly due to Black Friday deals boosting spending.

“Consumers continue to move Christmas purchases earlier, with higher spending in November and lower spending in December than seen in previous years. However, the longer-term picture is one of slowing growth, with increased prices squeezing people’s spending.

“Over the year the proportion of internet spending is continuing to rise, with almost one in every five pounds spent online by the end of 2017.”

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