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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Specialist carpet retailer Carpetright has issued another profit warning prompting shares to fall by 41.9%, at the time of writing.

Analysts expected profit figures of £15.6m for the year, but the firm revised its full-year profit guidance to between £2m to £6m.

Sales for the post-Christmas period were significantly behind expectations, with total group sales down by 2.3% and like-for-like sales (which exclude store openings and closures) down 3.6% for the 11 weeks ending on 13 January 2018.

Carpetright said UK-to-UK trading was impacted by lower customer footfall, with transaction numbers down significantly year-on-year.

Core flooring like-for-like sales declined by 7.1%. Two stores were opened and four closed in the year to date.

Wilf Walsh, CEO noted that there had been a positive start during the third quarter of the trading period but explained that the company saw “a significant deterioration in UK trading during the important post-Christmas trading period”.

He said average transaction values were up year-on-year but volume since Christmas was “sharply down”, and attributed the drop to “reduced consumer confidence”.

“Our response to the threat of new competition continues to be effective, with those stores that have traded against new local competition for more than 12 months performing ahead of the rest of our estate,” he said.

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