Technology
This coverage explores how technology shapes the UK retail sector, focusing on digital transformation, e-commerce platforms, in-store innovations, data analytics, and supply chain systems. Reporting highlights how retailers leverage technology to improve efficiency, enhance customer experience, and stay competitive — offering insight for executives, managers, and professionals driving retail innovation and operations.
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Sep- 2025 -16 SeptemberElectrical
Currys to open three additional business hubs in UK stores
Currys Business will launch three additional business hubs across the UK in the coming week as it looks to expand its support for small and medium-sized enterprises. The new hubs will open within the company’s Bromborough, Carlisle and Colliers Wood branches. They will offer tailored technology packages, one-to-one consultations, installation…
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15 SeptemberPeople Moves
Frasers Group appoints Jacky Wright as NED
Frasers Group has announced the proposed appointment of Jacky Wright as non-executive director, subject to final board approval on 24 September 2025. Wright is a technology executive with more than 30 years’ experience in digital transformation across both the private and public sectors. She most recently served as chief technology…
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15 SeptemberSupermarkets
Over £500m wiped from Ocado’s value as Kroger rethinks investment
More than £500m was wiped from Ocado’s market value last week after its US retail partner said it would review investment into its automated warehouses. The group’s shares fell by almost 20% after US supermarket chain Kroger said it would take a “hard look” at further investment into Ocado’s network…
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12 SeptemberSupermarkets
M&S tech chief steps down months after £300m cyber attack
Marks and Spencer’s chief digital and technology officer, Rachel Higham, has reportedly stepped down from the role less than 18 months after joining from BT, according to Sky News. News of Higham’s departure comes after an internal memo to staff, which was circulated yesterday (12 September) said she was “stepping…
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11 SeptemberDepartment Stores
John Lewis H1 losses widen amid tax and budget costs
The John Lewis Partnership has fallen to a £34m loss in the first half of the year, up from a £5m loss the same period last year, attributing the widened loss to a new packaging tax and the effects of the budget. Excluding exceptional items, losses almost tripled from £33m…
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10 SeptemberDIY
Wickes HY PBT rises 17% to £27.3m
Wickes has revealed that its adjusted profit-before-tax rose 16.7% to £27.3m for the half-year ended 28 June 2025, up from £23.4m in the same period last year. Alongside this, the retailer posted total revenues of £847.9m for the period, an increase of 5.6% from the £803.2m it posted in the…
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10 SeptemberClothing & Shoes
Inditex HY profits edge up to €2.8bn
Inditex, the parent company of fashion brands Zara, Bershka and Stradivarius, has reported that revenues rose 1.6% year-on-year to €18.4bn (£15.9bn) in the six months to 31 July, with net income up 0.8% to €2.8bn (£2.42bn). Constant currency revenues jumped by 5.1% during the period, while gross profits inched up…
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3 SeptemberSupermarkets
Sainsbury’s to trial facial recognition tech in two UK stores
Sainsbury’s will reportedly begin an eight-week trial of facial recognition technology in two stores this week, with the possibility of expanding the scheme nationwide, according to The Standard. The technology, provided by Facewatch, will be introduced at the Sydenham superstore in London and the Bath Oldfield Sainsbury’s Local. It will…
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Aug- 2025 -28 AugustComment
How retailers can keep frontline staff from feeling undervalued and overstressed
In retail, the shop floor is where the customer experience comes to life. It’s where expectations are met — or missed. Yet for decades, frontline employees, the people most directly responsible for shaping that experience, have often been left without the tools, recognition, and support they need to thrive. For…
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28 AugustPeople Moves
Lululemon appoints first chief AI and technology officer
Lululemon has announced the appointment of Ranju Das as its first chief artificial intelligence and technology officer, effective from 2 September. Das will lead the retailer’s technology organisation and oversee the development and execution of its AI and digital strategy. He will report to chief executive Calvin McDonald and join…
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