Consumer Behaviour
This coverage explores trends and insights in consumer behaviour across the UK retail sector, helping professionals understand how shoppers’ preferences and habits influence sales, marketing, and operations. Reporting examines shifts in spending, digital engagement, generational differences, loyalty drivers, and responses to economic pressures — supporting informed retail strategy and customer engagement initiatives.
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Feb- 2021 -10 FebruaryComment
Has the pandemic driven a permanent shift in consumer behaviour?
New Era If anyone was in any doubt about the future of retail, the purchase of Debenhams by Boohoo has surely sealed the deal. When an online-only retailer can snap up one of the UK’s high street stalwarts – and refuse to take either the physical stores or the warehouse…
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Jul- 2020 -24 JulyTips
How Covid-19 has changed consumer behaviour
We are five months into one of the most catastrophic events of recent history, and the world’s economies are still reeling from its effects. Almost overnight, people’s lifestyles and behaviours have changed dramatically. Small businesses and major corporations alike are struggling to cope with a radically different retail landscape that…
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Apr- 2019 -1 AprilAnalysis
Why retail rewards schemes do not necessarily create loyalty
Customer loyalty is not something retailers can afford to take for granted. With only 3% of people saying they feel devoted to their favourite stores, it’s the norm to shop around for the best deals and ‘cheat’ on one’s usual shop of choice. Although consumers still see some of the…
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Feb- 2019 -7 FebruaryAdvice
Auto-replenishment: Is this how we want to shop in the future?
From supermarkets automating their stock systems, to consumers installing Amazon Dash buttons in their homes, auto-replenishment is a hot topic for many retail experts. Whatever happens in 2019, retailers will undoubtedly face a difficult year ahead, but will it be the teams harnessing and investing in new technology that come…
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