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Jul- 2025 -15 July
Using AI to modernise CX in retail
The retail sector is at a crossroads. At a time when products and prices can often be easily matched, it is increasingly the customer experience that sets brands apart. Research has shown that companies that prioritise customer experience see revenues typically grow 4 – 8% above competitors1. Whether browsing in-store…
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Jun- 2025 -18 June
Why are retail sites installing EV chargers?
Why are EV Charge Point Operators taking such an interest in retail sites? The number of EVs on the road is expanding rapidly, however, there is a high demand for reliable charging infrastructure. Retail sites are the perfect locations for EV charging facilities since they have car park space and…
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May- 2025 -19 May
Let’s not profit over young people’s mental health
The prognosis for the national – and now the global – economy is looking dire, yet “Awful April” is just the latest blow to young adults who’ve been bearing the brunt of the cost-of-living crisis. Financially, emotionally, and mentally, young people have been squeezed on all sides and the long-term…
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16 May
The most sought-after jobs in British retail in 2025
By 2025, the British retail landscape is a mysterious blend of shuttered doors, mass sackings, and a thriving ecosystem of creativity and new career opportunities which can be home-grown. While the closure of thousands of stores and the whole transformation of the high streets made it look like the retail…
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Apr- 2025 -29 April
Choosing the right ESL partner: Why reliability and security matter more than ever
In today’s fast-paced retail world, standing still means falling behind among competitors. As customer expectations rise, retailers are embracing digital innovations to stay relevant among the crowd. At the forefront of this shift are electronic shelf labels (ESLs), smart tools that do far more than display prices.But not all ESL…
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28 April
Four D2C trends to watch in 2025
Personalisation Personalisation has long been a buzzword in retail, but in 2025 it is becoming a baseline consumer expectation, with many now viewing tailored shopping experiences as a standard rather than a luxury. Personalisation in 2025 goes beyond just product recommendations; it’s about creating an entire experience that speaks to…
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28 April
How are EV charging hubs boosting revenues for the retail sector?
Supply and demand is one of the most fundamental principles of the retail sector. For EV drivers, the demand for charging infrastructure is insatiable. Meanwhile, the government’s net-zero commitments are causing a rapid shift towards the sale of EVs. However, the supply of charging infrastructure is lacking. This is where…
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14 April
US tariffs and De Minimis changes: What you need to know
Global markets may well be rebounding after President Trump announced a “universal 10%” tax on all imports, except China which has now been hit with a 125% levy. Although many who had anticipated a global economic crisis may feel a sense of relief today, the reality remains that the United…
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2 April
Why the hiring experience in retail is so key
In retail, the customer experience is paramount, and justifiably so. However, this can be dependent on the ability and enthusiasm of frontline staff. Strongly influencing their aptitude and desire to fulfil their roles in this way, is the experience that they themselves have when applying for their positions. How they…
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Mar- 2025 -10 March
Tim Waterton: Reinventing customer feedback with HappyOrNot
Tim Waterton, Chief Revenue Officer at HappyOrNot, is on a mission to transform the way businesses gather and act on customer feedback. With a career spanning nearly two decades in customer experience, technology, and data analytics, Waterton has helped shape how major retailers, hospitality businesses, and service providers use real-time…
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