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Pets at Home has announced that its statutory profit before tax fell 29.1% to £36.2m for the 28 weeks ended 9 October 2025.
The retailer saw its retail arm underlying profit before tax fall 84.1% to just £3.5m. This came despite the fact its vet arm posted an underlying profit before tax of £44.9m, an increase of 8.3%.
Meanwhile, the company saw its statutory revenues fall 1.3% to £778.3m, driven by a 2.3% decrease in its underlying retail revenue to £679.9m. Its vet business saw its revenue jump 6.7% to £375.9m however.
Despite this downturn, the company has restated its FY26 guidance and has launched a turnaround plan focused on product, price, execution and cost.
The business also revealed that the number of Pets Club members was down 2.4% to 7.9m due to a decline in its active retail customer base.
In the period the company has opened five new practices and completed three vet extensions. It said that it remained on track for 10 new practice openings and 15 vet extensions in FY26.
It also revealed that it is on track to launch a pet insurance business in 2026 having made “good progress” on building the team and necessary infrastructure. Pets at Home is now progressing toward regulatory approval.
Ian Burke, interim executive chair, said: “Stepping into the role as Interim CEO 10 weeks ago, I set out with a clear agenda – to establish a firm grip on the issues facing our Retail business, whilst maintaining the positive results we’re seeing in areas such as Vets.
“For over 30 years, Pets at Home has been a business with a clear purpose, an established market and loyal customer base, but it’s clear that urgent and necessary action is needed to return the Retail business to growth to meet both our own expectations and those of our investors.”
He added: “I’ve spent time visiting over 100 Pet Care Centres and engaging with colleagues at all levels of the business to establish where the challenges are isolated, resulting in the implementation of a retail turnaround plan with four clear priorities of Product, Price, Execution and Cost. We are returning to our retailing roots to stabilise and rebuild momentum in our Retail business, and to lay the foundations for a new CEO in due course.
“At the heart of our business remains 17,000 trusted and passionate colleagues and vet partners, and it’s through them that we will deliver future growth. I am grateful to them all for their unwavering dedication and energy and together we’ll ensure the business can thrive again.”
