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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Luxury fashion retailer Burberry has announced the appointment of Charlotte Baldwin as its new chief information officer, who is due to join at the end of March. 

Baldwin, who will be responsible for leading Burberry’s global technology team, will also join the executive committee and will report to group chief executive officer Joshua Schulman.

She currently holds the position of global chief digital and information officer at Costa Coffee, where she oversees the company’s technology, digital and data organisation. 

Prior to joining Costa Coffee, Baldwin was chief information, digital and transformation officer of Bupa Insurance at Bupa.

In addition, she previously held senior roles at Freshfields Bruckhaus Deringer, Pearson and Thomson Reuters. 

Joshua Schulman, CEO of Burberry, said: “I am very pleased to welcome Charlotte to Burberry. Charlotte is a highly experienced technology and digital leader with a track record of leading large-scale digital transformation

“I am delighted that Charlotte will be joining our leadership team and look forward to working with her to advance our technological capabilities and drive our strategy forward.”

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