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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Scotland’s designer outlet village Caledonia Park experienced a “record-breaking” year thanks to an 8% increase in its footfall in 2024.

Standout categories included health and beauty, which saw a sales growth of 26%, as well as F&B which grew by 16%.

Black Friday weekend was also “particularly successful” for the destination, with a 19.1% uplift in sales compared to the same period the previous year. 

The retail park attributed these results to a targeted leasing strategy, which resulted in several lease renewals for several tenants, including Polo Ralph Lauren, who has committed to another five years at the destination, Cadbury, Berghaus, and Levi’s

In addition, Ben Sherman opened its first outlet location in Scotland at the destination at the end of last year, taking 1,500 sq ft adjacent to Moss, which recently opened its refurbished store.

Maria Averkina, asset and development manager at Railpen, said: “2024 has been a standout year for us as we remain strong in our position as the go-to place for outlet debuts in Scotland. We’ve had record footfall and sales, putting us on a positive trajectory as we kick off 2025, and our portfolio of brands is continuing to excel, catering to our visitor tastes. 

“Our focus will remain on supporting existing tenants as well as attracting new ones, with several discussions already underway with leading retailers.”

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