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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Bestway Retail has announced the removal of the fuel levy charge, previously at £3.66 per delivery, for all mainland Costcutter stores for deliveries made on or after 1 January 2025. 

In addition to lifting the fuel levy charge, Bestway has also led the market in announcing an investment of more than £2.5m to reduce the cost price of more than 11,000 best-selling branded products across all categories.  

The company says this move has two core objectives – firstly to enable its retailers to make more margin and secondly, critically, to help them maintain their competitiveness in the market.  

The move is designed to help the retailers drive footfall and customer loyalty by focusing on best-selling products, ensuring that the prices are competitive against the large Multiple Convenience operators, and will continue to encourage shoppers to buy locally in a very competitive market.

Managing director for Bestway Wholesale, Dawood Pervez, said: “After Brexit, came Covid… and now we have increases to National Insurance and National Living Wage thresholds coming into play. There’s no question this will impact retailers at a point when it’s clear that consumers will have less money in their pockets due to continuing inflation and slower than anticipated reductions in interest rates. 

“We’ve listened to our retailers as to what is most important to them and are looking to the months’ ahead and the challenges that they face – and we’re acting now to invest in their future. In 2024 we paid out over £10M in rebates to Costcutter retailers, therefore we want to ensure that everyone is maximising the full benefit of this profit driving scheme.”  

He added: “It doesn’t stop there. Our vision for 2025 is to continue to co-invest in retailers’ businesses via refits and store modernisation plans. 

“We’re also embracing the New Year with fresh investment in a wider sense to support growth both for our retailers and our own business. This includes a focus on our leadership team through investing in people, investment in leading edge technology and services, and through working closely with our supply partners to maintain the competitive edge that we are proud to offer our customers.”

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