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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Bestway Retail, independent food and drink wholesaler which operates Best-one, Costcutter, Bargain Booze and Wine Rack, has announced three senior appointments to its retail team as part of the group’s commitment to continue to support independent retailers. 

Nick Russell has rejoined the business taking up the role of head of symbol. Russell, who previously worked for Costcutter, will lead the independent Best-One and Costcutter estates. 

Up until 2021, he worked for Costcutter in the field giving him extensive experience in driving the support needed to grow the business which enabled him to go on to lead the new business team. After that, he moved on to expand his experience in the grocery sector as head of independent franchise and new business at Morrison’s Daily.  

Steve Moore is joining the Midlands and South Wales team from January 2025 in his new role as regional controller for Costcutter and Best-One.

Moore, who previously worked for Costcutter, rejoins the business from Parfett’s, where he was head of retail, leading the sales and support teams. 

Lastly, Rodney Tucker has rejoined the organisation in the new business and acquisitions team where he will drive the recruitment of new business in the Southwest and South Wales territories.

Tucker previously held regional management positions within both Costcutter and Best-One, rejoins from Spar Appleby Westward, where he was sales director and most recently led their new business function.

Jamie Davison, retail director at Bestway, said: “We are delighted to welcome back the very talented Nick, Rodney and Steve to their new roles within the business. They bring with them valuable expertise, knowledge and sector understanding that will support our growth plans and the service we offer our valued retailers.”

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