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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Retailers such as AO and Co-Op as well as the British Retail Consortium have welcomed government plans for a new growth and skills levy.

Keir Starmer announced yesterday (22nd July) that his government would introduce a new levy to replace the much-maligned apprenticeship levy.

John Roberts, AO founder and CEO, said on X (formerly known as Twitter): “Reform of the apprenticeship levy is finally on the cards. AO, Currys, Tesco, B&Q and McDonalds UK are ready and willing to help with advice, practical testing and sharing lessons. Let’s not leave it only to politicians but rather involve employers in how we mould the jelly so that it works this time.”

Alongside this Tom Ironside, British Retail Consortium (BRC) director of business and regulation, praised the prime minister for “cutting right to the heart of the problem”.

He said: “The Apprenticeship Levy in its current form is broken, with half of the retail industry’s £250m contribution going unspent. Retailers are excited to see the details of the new Growth and Skills Levy, and are keen to work with the government to ensure its greater flexibility would allow them to spend funds on the most suitable pre-employment courses and short courses encompassing functional and digital skills.

“If the government wants to drive growth, and reduce the reliance on non-domestic workers, businesses need the right tools to train their workforce for the jobs of today, and the jobs of tomorrow.”

The new levy comes after many big businesses have called for an overhaul of the system including John Lewis, Tesco, and M&S.

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