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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Timpson CEO James Timpson has stepped down from his role at the shoe repair chain company after being recently appointed as minister for prisons, parole and probation. 

In a statement shared on LinkedIn, his father Sir John Timpson CBE said that as a result of his son’s decision to focus on his new ministerial role, he will step in and “spend more time with the business”. 

Sir Timpson said: “I will rely on support from Paresh Majithia, who becomes our acting group managing director, to pick up the detail normally overseen by James. We will trust our superb leadership team to run the day to day business, and to ensure that we continue to deliver James’ long term vision.” 

He added that he’s confident the company will “continue to thrive” thanks to his leadership team, which also includes two of his grandsons Bede and Patrick as well as James’ wife Roisin working as director of the company’s hospitality business. 

James Timpson began his journey in retail spending each holiday working in the family business while finishing school and going to Durham University where he got his degree in Geography. 

He worked for Apparalmaster, part of Johnsons the Cleaners, before taking up a marketing role at Timpson in 1995. He became managing director of the family company in 2002.

In the LinkedIn announcement, Sir Timpson also shared that the business continues to trade at “record levels” and that they have a “clear plan” for the next three years. 

He said: “We are opening a lot more pods and in store supermarket sites, investing in key and photo vending machines, building a large Photo Warehouse on the Wirral, developing a new factory in London for Jeeves, and rebuilding Le Tremplin hotel in Morzine, France.

“My priority is the continual development of our family business, and ensure it is run well while James carries out the role that the Prime Minister has asked him to do. I am delighted James has been given this opportunity, and am confident that, when he returns as CEO, the company will be in an even stronger place than it is now.”

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